Well, there is NO comparison. Sprint is second to none (except maybe qwest) I have been with Sprint for I think 7 years for my cell service and although there have been some rough spots they take care of their customers!! Now that everything can be communicated through email and you don't have to wait on hold for anyone, it is awesome! You have a problem and Sprint will take care of it! Even if you are an existing customer. (not that that was always the case, it is now) Email and great management has made Sprint the best company for cell phone service!
Then there is Comcast....If you have a problem you pick up the phone to call them and then spend (with no exaggeration) 5/7 minutes on the line trying to get to any human there is. After you finally get to them most are rude and I have been "hung up/disconnected" on a couple of times. Only to then call back and start all over. I have now learned that if you want to get anyone quickly at Comcast you have to choose the option to disconnect your service then the people are nice! But why should I have to threaten to go to dish in order for someone to care?? Maybe Comcast should take a page from Sprint on how to deal with their customers? Note to Comcast: Call Sprint or even Qwest and find out how to really show your customers that you appreciate them?? By my last post on Comcast there seems to be many that agree! Think anyone from Comcast will ever care? Thanks Comcast for helping to remind me how great the other companies that I deal with are!
Oh How I have missed you...Oh how I have needed you
13 years ago
2 comments:
Down with Comcast!!! They need to do a huge over haul and change all the people that call themselves management...they apparently don't know how to manage and keep the service quality bar as high as it truly should be!!
Just to add - Sprint is wonderful! Thank you for the wonderful service - Love it!
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